Question 1

How often does a grease trap need to be cleaned in NSW?

Accepted Answer

Sydney Water requires grease traps to be cleaned before they reach 25% capacity with accumulated grease and solids. In practice, this means most commercial kitchens need cleaning every 4 to 12 weeks depending on the size of the trap and the volume and type of food prepared. High-volume kitchens (restaurants serving 100+ covers per service, fast food outlets) typically require monthly or more frequent servicing. Smaller operations like cafes or canteens may manage with quarterly cleans. We'll assess your trap on the first service and recommend a schedule based on actual usage, not a one-size-fits-all frequency.

Question 2

What happens if I don't clean my grease trap regularly?

Accepted Answer

A neglected grease trap overflows grease and solids into the sewer system. This causes blockages in your drainage lines and in the council sewer, resulting in backflow into your kitchen, foul odours throughout your premises, pest infestations and enforcement action from the water authority. Sydney Water can issue fines, require you to fund sewer remediation works, and in serious cases seek to suspend your trade waste agreement, which effectively shuts down your kitchen. Regular cleaning is not optional, it's a licence condition for most food businesses.

Question 3

What compliance documentation do you provide after a clean?

Accepted Answer

After every service visit we provide a waste disposal certificate (confirming waste was transported to a licensed EPA-approved facility), a service record noting the date, trap condition, volume removed and any maintenance observations, and a maintenance log you can present during council or health inspector visits. If your council requires a specific format for documentation, let us know in advance and we'll match it.

Question 4

Can you provide emergency grease trap cleaning on the same day?

Accepted Answer

Yes. We offer emergency grease trap pump-out for situations where a blocked or overflowing trap is causing immediate disruption to your kitchen. Call 0488 822 794 and advise it's an emergency, we'll give you an ETA and get a technician to you as quickly as possible. Emergency callouts are available 24/7 across Sydney, the Central Coast and Newcastle.

Question 5

Do you service in-ground grease interceptors as well as under-sink units?

Accepted Answer

Yes. We service both above-ground units (typically installed under sinks in smaller kitchens) and in-ground grease interceptors (large external concrete or polyethylene tanks used in high-volume operations). In-ground interceptors require vacuum truck equipment for pump-out, we have the appropriate equipment for both types. If you're unsure what type of trap you have or what size it is, we can inspect it and advise you before the first service.

Question 6

Which areas of Sydney do you cover for grease trap cleaning?

Accepted Answer

We service commercial kitchens across all Sydney metro suburbs, the Central Coast (Gosford, Wyong, Terrigal, Tuggerah, Bateau Bay, Woy Woy and surrounds) and Newcastle (Hamilton, Wallsend, Charlestown, Lake Macquarie, Cardiff, Mayfield, Maitland and surrounds). Call 0488 822 794 to confirm availability in your area.

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