Privacy Policy
Last updated: 1 March 2026
1. Introduction
Tradetek Solutions ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and residential or business address.
- Service Information: Details about the services you request, property information, and appointment preferences.
- Technical Data: IP address, browser type, device information, and website usage data collected via cookies.
- Communication Data: Records of correspondence, including emails, phone calls, and form submissions.
3. How We Use Your Information
We use your personal information to:
- Provide, operate, and maintain our plumbing, electrical, and roofing services
- Process and manage service bookings and enquiries
- Communicate with you about appointments, quotes, and service updates
- Send marketing communications (with your consent)
- Improve our website and customer experience
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Trusted service providers who assist in operating our business (e.g., scheduling software, payment processors)
- Government authorities when required by law
- Professional advisors such as lawyers, accountants, and insurers
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
7. Your Rights
Under Australian Privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Phone: 0488 822 794
- Email: operations@tradeteksolutions.com.au
- Business: Tradetek Solutions